James “Jim” Mapes most recently served as the Chief Executive Officer and Managing Director of Cara Care. Cara Care is dedicated to providing global support for patients with gastrointestinal diseases through the first therapeutic digital companion for digestive care. Founded in Germany in 2015, Cara Care has developed an innovative platform that integrates UX/UI design, advanced proprietary algorithms, data science, digital marketing, technology, medicine, business, and psychology to enhance user experience and offer the first clinically proven, RCT-based digital therapy for digestive health, covering conditions such as IBS, IBD, and GERD. To date, Cara Care has supported over 1.5 million individuals across Germany and the United States, achieving a success rate of over 78% with 50,000 active users monthly. Cara Care is a mission very close to Jim personally having family members who deal with chronic digestive conditions. In all, Mapes brings more than 30 years of senior management experience to the leadership role with deep engagement with industry icons, Private Equity and Fortune 50 companies alike. Jim’s passion for serving patients, members and clients coupled with his ability to lead teams to get results has been a constant theme throughout his career. Outside of his advisor service he also recently served as the Chief Executive Officer and President for Navigant Healthcare Global BPO (Guidehouse). In this executive advisory role with Navigant Jim had overall responsibility for the digital transformation and turn-around of Navigant’s global RCM, HCP and Finance practice assets across physician, provider and public sector (s) encompassing over 90 active systems, 10,000+ HCPs and 3500 BPO associates.
Prior to his role with Navigant, Jim was responsible for Genpact, formerly GE Capital (NYSG; G) Global ITO/ BPO Operations, Incremental growth, and business transformation team. (s). He led a diverse, world-class management team delivering operations, technology, analytics, and services to more than 130 US healthcare clients across both commercial, Pharma and public sectors. He has an impressive list of accomplishments developed over years of dedicated service with such Fortune 50 organizations as United Healthcare/Optum, Anthem Blue Cross and Blue Shield, Harvard Pilgrim (Point32), Perot Systems, AIG (American International Group), and Prudential Insurance Company of America.
Jim has served as a leader in many capacities, but his passion has been his public service mind-set bringing new ideas, business process optimization, digital technologies and innovations front and center for the industry. He currently resides in Dallas, Texas and New York with his wife Lisa raising their five children – their biggest accomplishment.